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Session 2: Customer Service during COVID-19: Best Practices & Resources
For many Oregon businesses, the customer service experience has drastically changed. Businesses have adapted as customer emotion and anxiety has risen. This interactive panel session highlights techniques that successful business owners are using to create positive experiences in the midst of a complex landscape. Presenters and panelists will highlight some strategies, resources and powerful customer service insights that can radically improve public interactions. Don‘t miss this opportunity to hear from businesses firsthand on how to apply customer service best practices and resources as the pandemic continues through fall and winter.

This training is offered in collaboration with the Hood-Gorge region, Oregon Hospitality Foundation and Columbia Gorge Community College Small Business Development Center. Panelists include representatives from the retail, lodging, restaurant and attraction segments of the tourism industry. Presenters will be sharing their direct experiences and best practices for creating positive customer service experiences amid physical distancing regulations and other requirements that have significantly impacted visitor experiences.

This webinar is the second part of a series hosted by Travel Oregon in collaboration with regional and statewide partners intended to cover foundational de-escalation strategies and customer service best practices that support positive visitor experiences amid the COVID-19 pandemic.

Nov 19, 2020 02:00 PM in Pacific Time (US and Canada)

Webinar is over, you cannot register now. If you have any questions, please contact Webinar host: Travel Oregon.